FAQs

How do I set up an appointment?
Call the main appointment line at (213) 747-5542.

Can I get a same-day appointment?
Yes, sometimes, you can get a same-day appointment. Call (213) 747-5039, Monday through Saturday, beginning at 7 am. IMPORTANT: Call early. Please do not use this number for routine visits, physicals, or well-child care. If your child is sick, you may also walk in without an appointment, but we still recommend calling the same-day appointment number [(213) 747-5039] first.

Do you take walk-ins?
Yes, we do, but availability varies. To avoid long waits, it’s best to call and make an appointment.

What are your hours?
It depends on which department or clinic you want to visit. Click to learn the hours of operation for your clinic.  Please check our contact us page.

Do you have after-hours care?
We offer 24-hour care for our patients. For urgent medical questions, call the main clinic number at (213) 747-5542, and the answering service will contact the doctor on call.

What freeways and bus lines are you near?
We are near the 10 and 110 freeways. Metro bus lines 2, 33, 68, and 70 also make stops near our clinic. Here’s more information to help you find us.

Do you have a pharmacy?
Yes, we have an in-house pharmacy for Eisner Pediatric & Family Medical Center patients only.

Do you have dental services?
Yes, we offer dental services for children and adults. We will treat all patients under 21, regardless of ability to pay. Services for uninsured adults are focused on pregnant and diabetic patients and can be accessed by a referral from a primary care doctor in our clinic. We accept Medi-Cal, Denti-Cal, HMO (Safeguard and Access Dental), and PPO insurance.

Do you have mental health services?
We provide mental health services for eligible children and adults.

What types of insurance do you accept?
We accept many forms of payment for services, including Medi-Cal, AIM (Access for Infants and Mothers), Healthy Kids, Healthy Families, Healthy Way LA, Medicare, Family PACT, CHDP (Child Health and Disability Prevention), private insurance, credit cards, and cash payments for services rendered. In addition, we offer no-cost visits to qualified uninsured patients through the Healthy Way LA Matched and Unmatched programs. Find out more about the plans we offer.

Will you see me if I don’t have insurance?
We never turn away patients because of an inability to pay. Our Managed Care Operations can assist you in finding out if you qualify for programs that will make your services no cost or low cost. If you do not qualify, our Billing Department will work with you to find an affordable payment plan.

Can I get help with filling out paperwork to enroll in an insurance program?
Yes, we have Medi-Cal workers on site on Mondays and Wednesdays to assist you with Medi-Cal paperwork and questions. We also have a Managed Care department that can help you with all the payment programs we accept. They can explain the coverage offered by different plans, help you determine whether you’re eligible, and assist you with completing paperwork to enroll. Call (213) 747-5542, ext. 3202.

Do you have vision care?
We provide screening for vision problems during physical exams. If we find something out of the ordinary, we refer the patient to a specialist for further examination.

Do you have asthma programs?
We have specialized pediatric asthma services for children in the Pediatric Clinic and offer routine asthma care for adults as part of our chronic disease management in the Adult Clinic.

What services do you provide for diabetes management?
We have many services to help our patients control their diabetes and stay healthy. Get the details of our diabetes management services here.

Are you affiliated with any hospitals?
Yes, depending on patients’ insurance coverage, they usually will be referred to either California Hospital Medical Center (CHMC) or Los Angeles County-USC. In addition, we provide our own round-the-clock delivery services at CHMC.

What should I do if I have an emergency?
Go to the hospital immediately. Call 911 if you need assistance getting to the hospital.

What’s Next?